Everyone’s guide to Achieving Change

0,61
MB

38
stron

5180
ID Oxford Research Group

2005
rok

Contents

Introduction

About dialogue

Step 1: Getting to the core of the problem

Step 2: Be aware of assumptions

Step 3: The basic research to find your decision-maker

Step 4: The first contact with your decision-maker

Step 5: Take care of your own anger and stress

Step 6: What to do if . . .

Step 7: Non-confrontational communication

Step 8: Preparing to meet a decision-maker

Step 9: Following up the meeting and evaluation.

Step 10: Remember that change is possible

Resources

Dialogue Workshops

Supporting Oxford Research Group

Other ORG Publications